General Order Information
  • Canceling an order

    If you've changed your mind, we can absolutely cancel your order before your package has shipped. To cancel an order, please email us at or give us a call at 1-888-696-9085. If your order has already shipped, you'll need to wait until your package arrives to you and then you can make a return for a refund or exchange.

  • Promo Codes

    Some promo codes may not work with other promotions or discounts on our website.

  • Credit card authorization

    If a request for credit card authorization were to fail, we'll automatically send you an email if we experience difficulties authorizing your charges.

  • Proof of purchase

    When purchasing online at, your email confirmation packing slip sent with your shipment is your receipt.

  • Product availability

    It's easy to know if our products are in stock. Just select the category you're interested in on the website's top menu and browse through the available products. You can also search for specific items by clicking in the "search" box and inserting the name or code of the product.

  • Unable to place an order?

    Please consider that as a new brand we may run in technical issues. Therefore, our system could take extra time, and technical issues might occur.

    If you encounter any problems during checkout, please try the following solutions:

    • clear the cache and cookies
    • use a different browser
    • try a different payment method.
    • If the above does not work, please don't hesitate to contact us 24/7 via
  • Cancellation due to out of stock

    It's frustrating when the item you want is out of stock. Unfortunately, it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order if we cannot complete it. Rest assured that you will receive an automatic email informing you that the cancellation can't confirm an estimated availability date for when an item will be back in stock. We recommend keeping your eye on our website for updates and subscribing to our newsletter.