USA Shipping / Returns
  • Holiday Shipping

    All US orders placed by 12pm PT on December 19th will arrive by end of day on December 24th

  • Start a Return/Exchange

    We've Got You Covered.
    Whatever the reason, you can choose to return any product purchased on our website within 30 days of receipt of shipment for a full refund.

    All purchases can be returned or exchanged within 30 days of receiving your items. Should you choose to return your M-Experiment product it should be unworn and returned in original condition with original packaging.

    Follow these steps to submit a return:

    1. Visit and complete our online return/exchange process.
    2. Select your return or exchange method
    3. You'll receive a confirmation email once your return has been completed and a refund is processed.
    4. Allow up to ten business days for the credit to show on your account once the return is processed.
    5. You may also be eligible for an instant credit to purchase a new item prior to receiving a refund!

    For customers in U.S. territories (Puerto Rico, Guam, etc.), we are unable to provide free return shipping labels. The product will need to be sent back to us via a carrier that will provide insurance and tracking capabilities.


    Phone Support: +1 (888) 696-9085

    Hours: Mon-Fri 9am-5pm PST

    Email us at anytime or leave a message on our contact us page and we will get back to you within 24 hours

  • Tracking your order

    Log in to your M-Experiment account to check the status of your order.

    M-Experiment Log In

    Once your parcel leaves our warehouse, you'll receive an email with the courier tracking details. We recommend tracking parcels on the courier's website and contacting them directly if you're experiencing delivery issues.

    **Please allow up to 5 business days order processing time during the first two weeks we're open for business**

  • Shipping Rates

    Ground shipping* is free for all online orders above $100 to the continental US.

    If your order is oversized or items overweight, you may be subject to surcharges from third-party carriers. We reserve the right to terminate this free shipping offer at any time—void where prohibited. 

    For APO & FPO recipients only: Receive free standard USPS APO shipping & returns to all APO/FPO addresses for all online orders. Again, if your order is oversized or items overweight, you may be subject to surcharges from third-party carriers. Not transferable or redeemable for cash or credit on previous purchases. Void where prohibited. We reserve the right to end or change this offer at any time.

    *Sorry, we're not responsible for severe weather conditions that may cause delivery delays during transit. Pricing subject to change.

    Shipping rates

    Continental U.S. Under $100 Over $100
    Ground  $7 Free
    3 days $10 $10
    Next day $22 $22
    Outside the Continental U.S.    
    2 days $15 $15
    Next day $27 $27
  • Shipping Options

    M-Experiment offers multiple shipping options. Note: shipments are occasionally delayed due to unforeseen circumstances, but all our shipments are fully insured.

    • Currently, we ship to addresses within the 50 united states and U.S. territories (Puerto Rico and Guam). We cannot ship to post office boxes or internationally.
    • All shipments to APO/FPO addresses are sent via our standard service level. We estimate 14 business days for delivery once the order has been shipped; however, some destinations may take longer.
  • Order Processing

    All orders will be processed up to 72 hours after purchasing. 

    Once your order ships, you'll receive a confirmation email specifying the carrier and corresponding tracking number. To check the status of your order, visit your online M-Experiment Client portal.