All purchases can be returned or exchanged within 30 days of receiving your items. Should you choose to return you’re M-Experiment product it should be returned in original condition with original packaging in new and salable condition.
For customers internationally we do not offer free shipping on returns and duties, taxes, and fees will not be refunded by the company. It will be the customers responsibility to request a refund for this fee directly with their government.
- To start a return please visit M-Experiment International Returns and complete our online return process.
- You'll receive a confirmation email once your return has been completed and a refund is processed.
- Refund will be processed once the product has been delivered at our warehouse. Please allow 7-10 for transit and delivery.
- If you'd like to exchange your order for a different product, please contact us at firstname.lastname@example.org or +1 (888) 696-9085 and we'll be happy to help with that.