We are currently shipping to the below countries:
- South Africa
- United Kingdom
|Countries||Under $100||Over $100|
All orders will be processed up to 72 hours after purchasing and shipped via express shipping.
Once your order ships, you'll receive a confirmation email specifying the carrier and corresponding tracking number.
All international orders will be shipped express via DHL. In order to track your shipment, please click on the link below and enter the tracking number sent in your shipment confirmation email.
If you run into issues with your shipment, please contact us our customer service team at firstname.lastname@example.org
All purchases can be returned or exchanged within 30 days of receiving your items. Should you choose to return you’re M-Experiment product it should be returned in original condition with original packaging in new and salable condition.
For customers internationally we do not offer free shipping on returns and duties, taxes, and fees will not be refunded by the company. It will be the customers responsibility to request a refund for this fee directly with their government.
- To start a return please visit M-Experiment International Returns and complete our online return process.
- You'll receive a confirmation email once your return has been completed and a refund is processed.
- Refund will be processed once the product has been delivered at our warehouse. Please allow 7-10 for transit and delivery.
- If you'd like to exchange your order for a different product, please contact us at email@example.com or +1 (888) 696-9085 and we'll be happy to help with that.
Phone Support: +1 (888) 696-9085
Hours: Mon-Fri 9am-5pm PST
M-Experiment eyewear is warranted against breakage due to material or quality defect for two years from the date of purchase with a valid proof of purchase. Our warranty program does not cover scratched lenses. Additionally, any alterations of M-Experiment products (i.e., sunglasses fit with outside prescription lenses) will void warranty coverage.
To start a warranty claim, please click the form below:
STILL NEED HELP? Our team is here for you. Complete the form and we’ll reach out shortly.CONTACT US