International Orders
  • Holiday Shipping
    All international orders placed by 12pm PT on the following dates will arrive to their destination by end of day December 24th:
    Australia - December 7th
    Brazil - December 11th
    Canada - December 14th
    France - December 17th
    Germany - December 17th
    Ireland - December 17th
    Italy - December 13th
    Japan - December 11th
    Mexico - December 6th
    Spain - December 11th
    South Africa - December 10th
    UK - December 14th
    Vietnam - December 13th
  • Where do we ship to?

    We are currently shipping to the below countries:

    • Australia
    • Brazil
    • Canada
    • France
    • Germany
    • Ireland
    • Italy
    • Japan
    • Mexico
    • Spain
    • South Africa
    • United Kingdom
    • Vietnam

     

  • Shipping Rates

     

    Countries Under $100 Over $100
    France  $20  Free 
    Italy  $20  Free 
    Germany $20  Free 
    England $20  Free 
    Spain $20  Free 
    Brazil  $25  Free 
    South Africa  $25  Free 
    Australia $20  Free 
    Japan $20  Free 
    Mexico $15  Free 
    Canada $15  Free 
    Vietnam $20  Free 
  • Order Processing

    All orders will be processed up to 72 hours after purchasing and shipped via express shipping.

    Once your order ships, you'll receive a confirmation email specifying the carrier and corresponding tracking number. 

  • Tracking my shipment

    All international orders will be shipped express via DHL. In order to track your shipment, please click on the link below and enter the tracking number sent in your shipment confirmation email.

    International Tracking

    If you run into issues with your shipment, please contact us our customer service team at support@m-experiment.com

  • Returns and Exchanges

    All purchases can be returned or exchanged within 30 days of receiving your items. Should you choose to return you’re M-Experiment product it should be returned in original condition with original packaging in new and salable condition. 

    For customers internationally we do not offer free shipping on returns and duties, taxes, and fees will not be refunded by the company. It will be the customers responsibility to request a refund for this fee directly with their government. 

    • To start a return please visit M-Experiment International Returns and complete our online return process.
    • You'll receive a confirmation email once your return has been completed and a refund is processed.
    • Refund will be processed once the product has been delivered at our warehouse. Please allow 7-10 for transit and delivery. 
    • If you'd like to exchange your order for a different product, please contact us at support@m-experiment.com or +1 (888) 696-9085 and we'll be happy to help with that.

    Should you have any additional comments or concerns please feel free to reach out to us at any time at support@m-experiment.com or +1 (888) 696-9085



    CONTACT INFORMATION

    Phone Support: +1 (888) 696-9085

    Hours: Mon-Fri 9am-5pm PST

    Email us at support@m-experiment.com anytime or leave a message on our contact us page and we will get back to you within 24 hours